Terms of Service

 

1. Introduction and Scope
Welcome to Verdadomus (hereinafter referred to as "I" or "we"). We specialize in providing high-quality home solutions, including bedside tables, baby furniture, and office furniture. By accessing our online store and purchasing our products, you agree to be bound by the terms and conditions outlined in this Service Policy. These terms apply to all users of the site. Please read them carefully before accessing our website.

2. User Accounts and Website Responsibility
To access certain features of our store, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe a user’s conduct violates applicable laws or is harmful to our interests.

3. Product, Inventory, and Pricing Information Rights
We strive to ensure that product descriptions, images, and pricing are accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

4. Orders and Payment
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We require payment in full before the dispatch of goods. We accept major credit cards and other payment methods as displayed at checkout.

5. Shipping Policy

Delivery Scope
We only ship to addresses within Australia. We do not support delivery to other countries.

Shipping Costs

• Orders of 90 AUD or more: Free Shipping.

• Orders under 90 AUD: A flat shipping fee of 9.99 AUD applies.

Handling Time
Orders are processed and dispatched within 1 to 3 business days.

Transit Time
Delivery typically takes between 7 to 10 business days, depending on your location.

Shipping Methods
Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

More Information
For more detailed information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Cancellation Policy

Cancellation Conditions

• Within 48 hours of placing the order: If the order has not yet been shipped, you may cancel it directly for a full refund.

• Over 48 hours or Shipped Orders: If the order has been placed for more than 48 hours or has already been dispatched, it cannot be canceled. You must wait for the logistics carrier to deliver the package and then contact us to arrange a return and refund.

Refunds
Refunds will be returned to the same payment method you used for the purchase.

Arrival Time
Once the refund conditions are met, the refund will be returned to the bank card (Visa, MasterCard) account used for payment.

Processing Time: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

More Information
For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

Exchange Applicability and Conditions
We offer an exchange window of 45 days from the date of purchase. Items must be in their original condition to be eligible for an exchange.

User Measures
To initiate a return or exchange, users must contact our customer service team via email to request a return authorization. Please provide your order number and the reason for the return.

Return and Exchange Process
Upon receiving your request, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We inspect all returned items upon receipt.

Return Method
Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), consistent with the payment method used at the time of purchase.

Refund Arrival Time
After the return is confirmed and inspected, the refund will be returned to the bank card (Visa, MasterCard) account you used.

Processing Time: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

More Information
For more detailed information on returns, exchanges, and refund processes, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection
We are committed to protecting your personal information in accordance with applicable Australian privacy laws. For full details on how we collect, use, and store your data, please view our Privacy Policy Page.

9. Disputes and Governing Law
These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with this service policy shall be subject to the exclusive jurisdiction of the courts within Australia.

10. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is the property of Verdadomus or its content suppliers and is protected by international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

12. Modifications to Service Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Service Policy terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these terms constitutes acceptance of those changes.

13. Severability
In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

14. Force Majeure
We shall not be held responsible for any delay or failure to comply with our obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control, including but not limited to natural disasters, war, or strikes.

15. Contact Information
If you have any questions or concerns regarding our Service Policy, please contact us using the details below:

Address: 127 STILLWATER DR, PROSPERITY, SC 29127-9262, United States
Phone: +1 (585) 794-9720
Email: hello@verdadomus.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)