Service Policy

1. Introduction and Scope

Welcome to Verdadomus (hereinafter referred to as “we” or “us”). We are dedicated to providing high-quality home solutions, including bedside tables, baby furniture, and office furniture.

By accessing our online store, browsing our website, or purchasing our products, you acknowledge that you have read, understood, and agreed to comply with the terms and conditions set out in this Service Policy. These terms apply to all users who visit or use our website. Please review this policy carefully before using our services.

2. User Accounts and Website Responsibilities

Certain features of our online store may require users to create an account. When registering an account, you are responsible for providing accurate, complete, and up-to-date information.

You are responsible for keeping your account details and password secure, as well as for all activities conducted through your account.

We reserve the right to refuse service, suspend or terminate accounts, or cancel orders when we reasonably believe that user actions violate applicable laws, these terms, or may negatively affect our business operations or the interests of other users.

3. Product Information, Availability, and Pricing

We make every effort to ensure that product descriptions, images, specifications, availability information, and prices displayed on our website are accurate and reliable.

However, occasional errors, omissions, or inaccuracies may occur. We reserve the right to correct any incorrect information, update product details, adjust prices, or cancel orders affected by inaccurate information when necessary.

Product prices and service details may be changed or updated at any time without prior notice. Confirmed orders will be handled according to the information and pricing displayed at the time of purchase.

4. Orders and Payment

Submitting an order does not automatically constitute our acceptance of the order. Order confirmation only indicates that we have received your request.

We reserve the right to accept or decline any order after review for reasons including, but not limited to, product availability, payment verification issues, pricing errors, or suspected fraudulent activity.

Full payment must be completed before products are dispatched. We accept the payment methods available during checkout, including major credit cards and other supported payment options.

5. Shipping Policy

Delivery Area

We currently provide shipping services only to addresses located within Australia. Delivery to other countries or regions is not available at this time.

Shipping Fees

• Orders of 90 AUD or more qualify for free shipping.

• Orders under 90 AUD are subject to a fixed shipping fee of 9.99 AUD.

Order Processing Time

Orders are generally processed and dispatched within 1–3 business days after payment confirmation.

Delivery Time

The estimated delivery time is approximately 7–10 business days after shipment. Actual delivery times may vary depending on the destination, logistics conditions, and other external factors.

Shipping Partners

We work with reliable logistics providers, including:

• Australia Post

• StarTrack

• Sendle

• Allied Express

Additional Information

For further details regarding delivery coverage, shipping times, and related conditions, please refer to our Shipping Policy page.

6. Order Cancellation Policy

Cancellation Before Shipment

If your order has not yet been shipped, you may request cancellation within 48 hours of placing the order. Once approved, we will cancel the order and issue a full refund.

Cancellation After Shipment

Orders that have been placed for more than 48 hours or have already entered the shipping process cannot be cancelled directly.

In such cases, please wait until the package has been delivered and contact our customer service team to request a return and refund according to our return policy.

Refund Method and Processing Time

Approved refunds will be issued through the original payment method used during checkout, including Visa, MasterCard, and other accepted payment methods.

Refund processing usually takes 1–5 business days, depending on the processing time of your bank or payment provider. If your refund does not arrive within the expected period, please contact us for assistance.

For more information, please refer to our Cancellation Policy page.

7. Returns, Exchanges, and Refunds

Return and Exchange Period

Customers may request a return or exchange within 45 days from the date of purchase.

Returned or exchanged products must remain in their original condition and meet the applicable return requirements.

Request Process

To start a return or exchange request, please contact our customer service team by email and provide:

• Order number;

• Reason for the request;

• Relevant details regarding the issue.

After reviewing your request, we will provide the necessary return instructions.

Products returned without prior approval may not be accepted.

Inspection and Refund Processing

All returned items will be inspected upon receipt.

Once the return has been approved, the refund will be processed through the original payment method used during purchase.

Refunds are generally completed within 1–5 business days after approval, depending on the processing time of the relevant financial institution.

For further details regarding returns, exchanges, and refunds, please refer to our Return and Refund Policy page.

8. Privacy and Data Protection

We are committed to protecting your personal information in accordance with applicable Australian privacy laws.

For detailed information regarding how we collect, use, store, and protect your personal data, please refer to our Privacy Policy page.

9. Disputes and Applicable Law

These terms, together with any separate agreements related to the services we provide, shall be governed by and interpreted according to the laws of Australia.

Any disputes arising from or related to this Service Policy shall be handled under the jurisdiction of the courts of Australia.

10. Intellectual Property

All content displayed on this website, including but not limited to text, graphics, logos, images, designs, and software, is owned by Verdadomus or used under authorization from relevant rights holders.

Any unauthorized reproduction, modification, distribution, or commercial use of website content is strictly prohibited.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Verdadomus shall not be responsible for any direct, indirect, incidental, special, or consequential losses arising from the use of our website, services, or purchased products.

This includes, but is not limited to, loss of profits, revenue, data, business opportunities, replacement costs, or other similar damages, whether arising from contract, negligence, or other legal grounds.

12. Updates to Service Terms

We reserve the right to modify, update, or replace any part of this Service Policy at any time.

Changes will become effective once published on our website. Users are responsible for reviewing this page regularly to stay informed of any updates.

Continued access to or use of our website after changes are published indicates acceptance of the updated terms.

13. Severability

If any provision of these terms is determined to be unlawful, invalid, or unenforceable, that provision will remain enforceable to the maximum extent permitted by law, and the remaining provisions will continue to remain valid and effective.

14. Force Majeure

We shall not be held responsible for delays, interruptions, or failures to perform our obligations caused by circumstances beyond our reasonable control, including but not limited to natural disasters, wars, strikes, transportation disruptions, or other unforeseen events.

15. Contact Information

If you have any questions or concerns regarding this Service Policy, please contact us:

Address: 127 STILLWATER DR, PROSPERITY, SC 29127-9262, United States
Phone: +1 (585) 794-9720
Email: hello@verdadomus.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)