Shipping Policy

Welcome to Verdadomus (hereinafter referred to as “we” or “us”). We are dedicated to providing a safe, reliable, and efficient delivery experience for all bedroom, baby, and office furniture purchases made through our online store.

Please review the following shipping information carefully to understand our delivery areas, processing procedures, shipping fees, and related conditions.

Delivery Coverage

We currently provide shipping services exclusively within Australia.

At this time, international shipping to destinations outside Australia is not available.

Shipping Fees

Shipping costs are determined based on the total value of your order:

• Free Shipping: Orders with a total value of AUD 90.00 or above are eligible for complimentary shipping.

• Standard Shipping: Orders below AUD 90.00 will incur a fixed shipping fee of AUD 9.99.

The applicable shipping fee will be clearly displayed during checkout before payment confirmation.

Taxes and Additional Charges

We are committed to providing transparent pricing.

All applicable taxes and related charges are already included in the product prices displayed on our website. Customers will not be required to pay additional taxes or fees at checkout or upon delivery.

Order Processing Cut-off Time

Our daily order processing cut-off time is 6:00 PM (18:00), Australia/Sydney time (AEST/AEDT).

• Orders placed before 6:00 PM will begin processing on the same business day.

• Orders placed after 6:00 PM will be processed on the next business day.

• Orders submitted on weekends or public holidays will be processed on the next available business day.

Order Processing Time

After your order has been successfully confirmed, our team will complete order verification, product preparation, packaging, and dispatch arrangements within:

1–3 business days

During periods of high demand, holidays, or other special circumstances, processing times may vary slightly.

Delivery Timeframe

Once your order has been shipped, the estimated delivery period is:

7–10 business days

Please note that delivery times are estimates only. Actual delivery may vary depending on your location, carrier schedules, weather conditions, seasonal demand, and other circumstances beyond our reasonable control.

Shipping Partners

To ensure dependable and efficient delivery services, we cooperate with professional logistics providers, including:

• Australia Post

• StarTrack

• Sendle

• Allied Express

The carrier selected for your order may vary depending on the delivery location, product size, and specific shipping requirements.

Order Tracking

Once your order has been dispatched, you will receive an email containing relevant delivery information, including:

• Order number;

• Payment confirmation;

• Carrier details and tracking information.

You may also check your order status through the “Track Order” page on our website by entering your email address (or phone number) and order number.

Responsibility Statement

Damaged or Lost Items During Transit

If your package arrives damaged or is lost during transportation, please contact us as soon as possible.

We will assist you in communicating with the carrier and work toward an appropriate resolution, including replacement or refund arrangements where applicable.

To help us review your request efficiently, please keep the original packaging and provide photos or other relevant supporting information.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us promptly before shipment.

Once your order has been dispatched, modifications or cancellations may no longer be possible.

Accuracy of Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or inaccurate delivery details provided by the customer.

Delivery and Receiving Guidelines

To protect your interests, we recommend checking the condition of your package carefully before accepting delivery.

If you notice any visible damage to the external packaging:

• Notify the courier immediately;

• Refuse delivery if necessary;

• Contact our customer service team promptly and provide supporting photos.

Delivery Restrictions

Due to the size and nature of furniture products, we are generally unable to deliver to:

• P.O. Boxes;

• Parcel Lockers.

Please provide a valid physical delivery address, such as a residential or commercial address, to ensure successful delivery.

Unexpected Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, unexpected delays may occur due to circumstances including:

• Severe weather conditions;

• Natural disasters;

• Transportation interruptions;

• Logistics or carrier-related disruptions.

We appreciate your understanding and will provide assistance whenever possible.

Failed Delivery Attempts

If delivery cannot be completed, the carrier may leave a notification with instructions for rescheduling delivery or collecting the package.

If the package is not collected within the carrier’s specified timeframe, it may be returned to us. Additional shipping charges may apply if another delivery attempt is required.

Contact Information

For any questions regarding shipping or delivery, please contact us:

Address: 127 STILLWATER DR, PROSPERITY, SC 29127-9262, United States
Phone: +1 (585) 794-9720
Email: hello@verdadomus.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Australia/Sydney, AEST/AEDT)