Return and Exchange Policy

Thank you for choosing Verdadomus. This Return and Exchange Policy outlines the procedures and conditions applicable to returns, exchanges, and related customer service requests for all purchases made through our online store.

We are committed to providing a simple, transparent, and efficient after-sales experience to ensure that your concerns are handled properly.

Return and Exchange Period

Customers may submit a return or exchange request within 45 days from the date the order is received and signed for.

Requests submitted after this period may not be accepted or processed.

Return and Exchange Eligibility

Return or exchange requests may be considered under the following circumstances:

Product Appearance Issues

The product arrives with visible scratches, dents, damage, or other noticeable appearance-related defects.

Product Quality Issues

The product has structural defects, manufacturing issues, or functional problems that affect normal use.

Odor, Color, or Other Product Differences

The product has an unusual odor, significant color differences compared with the product images displayed on our website, or other noticeable issues that affect the overall user experience.

Incorrect Product Received

The item received does not match the order information, including differences in size, color, model, or other specifications.

Return Without a Specific Reason

Customers may request a return due to personal preference or a change of mind, provided that the product remains unused, is kept in its original condition, and is returned with the original packaging.

Return Procedure

1. Submit a Return Request

To start the return process, please contact us through the following methods:

Email: hello@verdadomus.com
Phone: +1 (585) 794-9720

Please provide the following information:

• Order number;

• Proof of payment;

• Reason for the return request;

• Relevant photos or videos showing the issue, if applicable.

2. Request Review and Approval

Our customer service team will review your request based on the information provided.

If your request is approved, we will contact you through the details provided and send you the return instructions, including the designated return address.

3. Return the Product

Please send the product to the provided return address and ensure it is properly packaged to avoid damage during transportation.

A return label is included in each package. Please use the provided label when returning the product to help ensure smooth processing.

4. Product Inspection and Refund Processing

Once the returned product is received, we will inspect it to verify that it matches the details provided in the return request.

After the return has been approved, we will proceed with the refund process as soon as possible.

For additional information, please refer to our Refund Process policy.

Exchange Procedure

1. Submit an Exchange Request

To request an exchange, please contact us via:

Email: hello@verdadomus.com
Phone: +1 (585) 794-9720

Please provide:

• Order number;

• Proof of payment;

• Reason for the exchange;

• Relevant photos or videos.

2. Review and Confirmation

Our customer service team will assess your exchange request.

Once approved, we will provide the return address and detailed instructions for sending the original product back.

3. Return the Original Product

Please securely package and return the original item using the provided return label.

4. Replacement Shipment

After receiving and inspecting the returned product, we will arrange shipment of the replacement item within 1–3 business days.

The estimated delivery time for the replacement product is 7–10 business days.

For more information regarding delivery schedules, please refer to our Shipping Policy.

Refund Process

Refund Method

Approved refunds will be issued through the original payment method used during checkout, including:

• Visa;

• MasterCard;

• Bank card payments.

Refund Processing Time

Refunds are generally completed within 1–5 business days after approval.

The actual arrival time may vary depending on the processing procedures of your payment provider or financial institution.

If your refund has not been received within the expected timeframe, please contact us for assistance.

Return Shipping Cost Policy

Costs Covered by Us

We will cover return shipping costs for returns caused by:

• Visible product damage;

• Product quality issues;

• Unusual odors or significant color differences;

• Incorrect products received.

Costs Covered by the Customer

For returns requested due to personal preferences, changes of mind, or other reasons unrelated to product quality, the customer will be responsible for the return shipping costs.

Return Label

For your convenience, a physical return label is included with every package.

Please use the provided return label when sending your product back to help ensure a faster and smoother return process.

Liability Disclaimer

We are dedicated to providing dependable after-sales service and handling every return or exchange request fairly.

However, we are not responsible for damage or loss that occurs after delivery unless the issue is directly related to a product defect.

For returns arranged independently by the customer, we are not responsible for loss or damage during return transportation. Customers are advised to keep shipping receipts and tracking information as proof of return.

Order Cancellation Policy

Before Shipment

If your order has not yet been shipped, you may request cancellation.

Once the cancellation request is confirmed, we will cancel the order and issue a full refund through the original payment method.

After Shipment

Once an order has been shipped, cancellation requests can no longer be accepted.

After receiving the package, customers may request a return according to the “Return Without Specific Reason” procedure.

Condition of Returned Items

For returns related to product quality issues or incorrect products, the item may be returned in its current condition.

For “Return Without Specific Reason” requests, furniture products, including bedroom furniture, baby furniture, and office furniture, must be properly disassembled and securely packaged to prevent damage during return transportation.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Address: 127 STILLWATER DR, PROSPERITY, SC 29127-9262, United States
Phone: +1 (585) 794-9720
Email: hello@verdadomus.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Australia/Sydney, AEST/AEDT)