Payment Methods
At Verdadomus (hereinafter referred to as "we" or "us"), we are committed to providing a secure and transparent payment experience for our customers purchasing nightstands, baby furniture, and office furniture. We operate exclusively as an online store. Below are the details regarding our payment processes and security measures.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard.
Process Initiation
To initiate a payment, please select the desired furniture items and proceed to the checkout page. You will be required to enter your credit card details, including the card number, expiration date, and security code (CVV/CVC), along with your billing address. Please ensure that the billing address matches the information on file with your card issuer.
Payment Confirmation
Once the transaction is submitted, we will request authorization from your card issuer. Upon successful authorization, the total amount will be debited from your account. You will receive an order confirmation via email containing the details of your transaction and the items purchased. If the transaction is declined, please contact your bank before attempting to checkout again.
Security and Data Protection
Credit Card Security
We prioritize the security of your financial information. All credit card transactions are processed using secure encryption technology (SSL) to protect your data during transmission. We do not store your sensitive credit card security codes on our servers after the transaction is completed.
Our Privacy Policy
We are dedicated to protecting your personal information. Your payment data and personal details are collected solely for the purpose of processing your order and preventing fraud. We do not sell, rent, or share your financial details with unrelated entities. We adhere to strict data handling principles to ensure your information remains confidential.
Dispute Resolution
Resolution Services
If you identify a discrepancy or an unrecognized charge on your statement regarding a purchase from us, please contact our support team immediately. We are committed to resolving billing disputes amicably and promptly. We will review the transaction details and provide evidence of the purchase to clarify the situation.
Additional Help
If we are unable to resolve a billing issue to your satisfaction, you retain the right to contact your card-issuing bank to discuss further options. However, we encourage you to reach out to us first so we can rectify any errors or misunderstandings directly.
Communication and Support
Update Information
It is essential to keep your contact and billing information up to date to ensure proper processing of payments and delivery of goods. If your billing information changes after you have placed an order but before it has been fulfilled, please notify us immediately via email to avoid delays or cancellations.
Payment Currency
All transactions are processed in Australian Dollars (AUD). If your credit card account is in a currency other than AUD, you may be charged at the exchange rate determined by your bank on the day the transaction is processed.
Payment Timing
For all orders involving nightstands, baby furniture, and office furniture, payment is captured at the time the order is placed. This ensures that the stock is reserved for you and prepares the order for immediate processing.
Order Cancellation Due to Payment Issues
We reserve the right to cancel any order if the payment is flagged as fraudulent or if we are unable to verify the billing information provided. In such cases, we will attempt to notify you via the email address provided during checkout to request valid payment information.
Contact Information
If you have any questions regarding these payment methods, please contact us:
Address: 127 STILLWATER DR, PROSPERITY, SC 29127-9262, United States
Phone: +1 (585) 794-9720
Email: hello@verdadomus.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)